Specialty Pharmacy Liaison

North Memorial Health in Robbinsdale, MN Onsite Clinical

Trellis Rx is a technology-enabled service provider that partners with health systems to fund, build, and operate world-class specialty pharmacies on their behalf, with their brand. Trellis enables health systems to deliver enhanced experiences and outcomes by helping them offer concierge level clinical and administrative support to patients throughout their course of therapy. We believe pharmacists and pharmacy technicians are critical additions to the care team and that an exceptional pharmacy team makes superior results possible.

Trellis is seeking highly motivated pharmacy technicians who want to elevate their practice and be a part of an integrated care team. We are building a team of liaisons in Robbinsdale, Minnesota to work with our customer, North Memorial Health, and ensure that patients with complex, specialty diseases receive outstanding pharmacy service and care to help them achieve great clinical outcomes.

You would be responsible for:

  • Educating North Memorial Health’s leadership and clinic staff on the Trellis model, to gain their support
  • Initializing and leading ongoing work in North Memorial Health clinics and ensuring that the patient/Trellis engagement is appropriate and consistent with their preferences. This includes the following:
    • Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
    • Explaining the benefits of North Memorial Health specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
    • Successfully enrolling patients into the program
    • Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
    • Overseeing services provided to enrolled patients – ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patient’s needs
  • Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome. This includes:
    • Conducting outbound phone calls for patient support, adherence checks, and refill reminders
    • Accepting inbound calls from patients, as needed and sharing in on call coverage to ensure 24/7 patient support
    • Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)
  • Designing clinic workflows to help North Memorial Health deliver the Trellis experience to patients and developing new and improved processes for efficient, safe fulfillment of specialty medications
  • Participating in conferences and workshops to help promote Trellis Rx 

Here’s what we’d like to offer to you:

  • A platform to practice at the top of your license, and build a practice that could become the destination of choice for the best pharmacy technicians
  • The chance to work with a patient-centered, clinically oriented, collaborative team to deliver second to none specialty pharmacy patient care
  • An unmatched opportunity to grow as part of an early stage startup
  • Competitive compensation including a performance bonus
  • Generous benefits package including:
    • Health, Dental & Vision that are effective on day one of employment
    • 401K with company match
    • 12-week maternity leave with 100% of salary
    • 6-week parental leave with 100% of salary
    • Short & Long-Term Disability
    • Generous Paid Time Off plus holidays and bereavement leave
    • Life insurance
    • Pre-tax commuter benefits
    • Fitness Reimbursement
    • Employee Assistance Program
    • Employee Discounts (retail, hotels, food, restaurants, car rentals, and much more)

 We are excited to speak with someone who has:

  • Experience as a specialty pharmacy liaison or technician
  • Registered as a pharmacy technician in the state of Minnesota
  • Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic)
  • Knowledge of benefits investigation, prior authorization support, and patient financial assistance work
  • Strong people skills and the ability to work with teams across customers
  • Proficiency in standard workplace software (e.g., MS Office), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx)
  • The ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes for the future
  • The patience to adapt to patients’ and customers’ preferences and processes, while always upholding Trellis standards

 And bonus points if you have a couple of these, too:

  • Knowledge in the Infectious Disease space, particularly HIV & Hep-C
  • Experience in a health system specialty pharmacy as an in-clinic liaison
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