Specialty Pharmacy Liaison Trainer

Atlanta, GA Corporate Operations

Trellis Rx is a technology-enabled service provider that partners with health systems to fund, build, and operate world-class specialty pharmacies on their behalf, with their brand. Trellis enables health systems to deliver enhanced experiences and outcomes by helping them offer concierge level clinical and administrative support to patients throughout their course of therapy. We believe pharmacists and pharmacy technicians are critical additions to the care team and that an exceptional pharmacy team makes superior results possible.

Trellis is seeking highly motivated and skilled Pharmacy Technician who wants to elevate their experience by coaching fellow Technicians on ways to provide best-in-class care to specialty patients within the health system setting. The Specialty Pharmacy Liaison Trainer will be responsible for helping Trellis’ onsite and Advance Team Liaisons develop the skills and knowledge required to successfully execute our model of specialty pharmacy care at client sites. As the Trainer, you will conduct informative training sessions, promote company efficiency, and improve the skills of Pharmacy Liaisons within the organization. The ideal candidate must have strong verbal and written communication skills with the ability to effectively describe complex concepts and processes to a wide range of audiences with varying degrees of experience. This individual must be highly organized, proficient in time management, and possess excellent public speaking skills.  

This position is based in Atlanta, GA with up to 80% travel to customer sites. A valid driver’s license is required.

In this role, you would be responsible for:

Training responsibilities:

  • Collaborate with management to identify company training needs
  • Schedule appropriate training sessions
  • Oversee and direct seminars, workshops, individual training sessions, and lectures
  • Plan and implement an effective training curriculum for onsite and Advance Team Liaisons
  • Prepare hard copy training materials such as module summaries, videos, and presentations
  • Train and guide new employees as well as provide ongoing training and support for existing employees
  • Develop monitoring systems to ensure that all Liaisons are performing job responsibilities in a satisfactory fashion according to training

Central responsibilities:

  • Remotely support ongoing work in clinics at all client sites and ensure that the patient/Trellis engagement is appropriate and consistent with their preferences. This includes the following:
    • Ensure that every patient who can benefit from specialty pharmacy services is identified contacted either in clinic or via phone or email.
    • Utilize engagement tools that highlight the benefits of using the customer’s specialty pharmacy services without impeding the patient choice of pharmacy
    • Lead clinical follow-up with patients per defined protocols – through outbound phone calls and in-person appointments – to ensure patients are adherent to therapy and any issues are identified and resolved expediently
    • Accept inbound calls from patients and assist with on-call coverage to ensure 24/7 patient support
    • Appropriately address clinical questions, triaging as appropriate

Other general responsibilities:

  • Help promote teamwork and positive morale, upholding Trellis culture and norms and ensuring it flows through in every interaction and process
  • Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with coworkers and clients, including the ability to communicate effectively and remain calm and courteous under pressure

Here’s what we would like to offer to you:

  • A platform to practice at the top of your license and build a practice that could become the destination of choice for the best Pharmacy talent nationwide
  • The chance to work with a patient-centered, clinically oriented, collaborative team to deliver second to none specialty pharmacy patient care
  • An unmatched opportunity to grow as a Pharmacy Technician, or transition into managerial roles
  • Competitive compensation including performance bonus
  • Excellent benefits package including:
    • Health, Dental & Vision that are effective on day one of employment
    • 401K with company match
    • 12-week maternity leave with 100% of salary
    • 6-week parental leave with 100% of salary
    • Short & Long-Term Disability
    • Generous Paid Time Off plus holidays and bereavement leave
    • Life insurance
    • Pre-tax commuter benefits
    • Fitness Reimbursement
    • Employee Assistance Program
    • Employee Discounts (retail, hotels, food, restaurants, car rentals, and much more)

We are excited to speak with someone who has:

  • A current Pharmacy Technician certification in good standing and the willingness to gain multi-state licensure as necessary
  • Experience as a Pharmacy Technician or Liaison in a Specialty Pharmacy setting
  • A minimum of 3 years of proven experience in a teaching position
  • A high school diploma or equivalent; four-year college degree or health care degree (e.g., nursing or social work) is preferred
  • Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic setting)
  • Knowledge of benefits investigation, prior authorization support, and patient financial assistance work
  • Strong organizational, communication, presentation, and interpersonal skills
  • Proficiency in standard workplace software (e.g., MS Office) and dispensing systems (e.g., QS1, RX30, Computer Rx); experience with EMR systems (e.g., EPIC, Cerner, Meditech) is preferred
  • The ability to travel with little advance notice
  • The ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes for the future
  • The willingness to draft training documents and the ability to create and improve training programs based on the needs of Trellis’ customers based on the evolving nature of our business
  • The energy and willingness to be hands-on and do whatever is required to provide the best care to our patients

And bonus points if you have a couple of these, too:

  • Experience in a health system setting
  • Experience in a variety of different specialty disease states
  • Fluency in multiple languages


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